One of the great discoveries of my new suburban neighborhood was Harry’s Burritos, a Nyack branch of the Manhattan-based chain of yummy, cheap Mexican food. I’ve been eating Harry’s Burritos, particularly the chicken Bay Burrito, for about 15 years.
Indeed, one of my first Manhattan memories is getting together with my friend the Schloem-dog on a beautiful Friday early evening after work for Bay Burritos back when (a) it was all we could afford, and (b) we actually had jobs where we could get out of work at 5PM on a Friday and have an early dinner, back before we both exercised the poor judgment of getting jobs that require more of our time and he exercised the appalling judgment of moving to California.
So I was excited to have a taste of Manhattan here in the suburbs, particularly since Harry’s is one of the few Nyack restaurants that delivers. Even with the delivery, though, I got into the habit of calling ahead on the way home and picking it up. Takes a little less time, and avoids one of the problems in the new apartment — namely, that my buzzer doesn’t work and I have to go down to the street to pick stuff up anyway.
But I kept having a problem with Harry’s. I’d call them up, place an order, and get there to find that they had no record of the order. It happened like three times. I call in, make the order, pull up, park, go inside, and then have to wait while they make a new burrito because they didn’t get the order. And I was getting a little sick of it. Bad enough people keep stealing my paper, but now I have to deal with incompetent Harry’s staff that can’t even take a phone in order.
So the third time it happens, I was completely getting fed up. I’d been understanding the first two times, but this was nuts. And I was about to go off on the person at the counter, and it occurred to me that I should check my phone. So I pull out the blackberry, check the address book, and find that this whole time I’ve been calling my OLD Harry’s on the upper west side. I thought I’d put the new number in, but apparently I either had a false memory of doing so, or didn’t save the new number, or something.
This whole time, then, I’ve been calling the Upper West Side Harry’s placing an order, and then going into the Nyack Harry’s to pick it up, only to get annoyed at the staff for not having my order. Meanwhile, there’s some counter person at the Harry’s in Manhattan wondering why this “Joe” jackass keeps ordering bay burritos and not picking them up.
I felt a little — what’s the word — stupid.
So I apologized profusely to the Nyack Harry’s staff for blaming them. And I now hereby apologize to the nice people over on Columbus Avenue for leaving them hanging. I hope they’re not still holding my order.
